Shipping policy

Thank you for shopping with potstory.co.in. This Shipping & Delivery Policy explains how orders are processed and delivered when you purchase from potstory.co.in.

1. Order Processing
All orders are processed after successful payment confirmation.
Orders are usually processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive a shipping confirmation message or email with tracking details.

2. Shipping Time
Delivery times may vary depending on your location.
Estimated delivery time:

  • Within India: 3–7 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.
From time to time, potstory.co.in may offer free shipping promotions on selected orders or locations.

4. Order Tracking
Once your order is shipped, you will receive tracking details through email or SMS so you can monitor the delivery status of your package.

5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address while placing the order.
potstory.co.in will not be responsible for delivery issues caused by incorrect or incomplete address details.

6. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier service issues
  • Natural events or weather conditions
  • High order volumes
  • Remote delivery locations

We appreciate your patience in such situations.

7. Failed Delivery Attempts
If the courier service is unable to deliver the package due to repeated failed delivery attempts or incorrect address details, the package may be returned to us. In such cases, additional shipping charges may apply for reshipment.

8. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: smtrd2026@gmail.com
Phone: +91 97463 13232